Terms of Service — Tomi Frame

These Terms of Service (“Terms”) govern your use of the Tomi Frame software (firmware), companion mobile application, and cloud service (collectively, the “Service”). By purchasing a licence or creating an account, you agree to these Terms. This is the English counterpart of the Turkish version; they are intended to say the same thing.

1. Account

You must create an account to use the Tomi Frame companion app. You are responsible for maintaining the security of your account credentials. You must be at least 13 years old to create an account.

2. The Licence

The BYOD licence gives you the right to run the Tomi Frame software and service on one supported device you own (currently the Seeed reTerminal E1001). We do not sell or ship the device; the licence covers software only. It follows the device, not the account: if the device changes hands the licence goes with it, and it cannot be moved to another device. The device itself is covered by its manufacturer's warranty and terms.

These Terms do not limit the mandatory consumer rights you have under your local law.

3. Permitted Use

You may use the Service for personal, non-commercial purposes. You may not:

Reverse-engineer, decompile, or tamper with the firmware in ways that damage other users or the service
Use the Service to send spam or harass others
Attempt to gain unauthorized access to other users' data
Use the API at volumes that degrade service for others

4. Payments

The BYOD licence is a one-time purchase per device, which includes Developer access for your account. There is no consumer subscription. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds follow our refund policy (14 days, no questions asked).

5. Service Availability

We aim to maintain 99.5% uptime for the cloud backend. Scheduled maintenance windows will be announced 24 hours in advance. Your device will continue to display the last successful dashboard during any outage.

We reserve the right to discontinue the cloud service with 12 months' notice. In that event, we will release an open-source version of the backend so users can self-host.

6. Third-Party Integrations

Integrations with Google Calendar, Spotify, GitHub, and other services are subject to those services' own terms. We are not responsible for disruptions caused by changes to third-party APIs.

7. Intellectual Property

The Tomi Frame name, logo, software, and firmware are owned by Tomi Frame. You may not reproduce, redistribute, or sell them without written permission. The companion app source code may be made available under a separate open-source license in the future.

8. Disclaimer of Warranties

The cloud service is provided “as is” without warranty of any kind. We do not guarantee that the service will be uninterrupted or error-free. Third-party data (weather, crypto prices, news) is provided for informational purposes only — do not rely on it for financial or safety decisions.

9. Limitation of Liability

To the maximum extent permitted by law, Tomi Frame's total liability for any claim arising from these Terms is limited to the amount you paid for the product in the 12 months preceding the claim.

10. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by email or in-app notice at least 30 days before they take effect. Continued use of the Service after that date constitutes acceptance.

11. Governing Law

These Terms are governed by the laws of Turkey, without regard to conflict of law principles. Disputes will be resolved in the courts of Kayseri, Turkey. If you are a consumer, your right to apply to the Turkish consumer arbitration committees and consumer courts is unaffected.

12. Contact

Tamara Midas Özlü, sole proprietorship trading as “Tomi Frame”, Gevher Nesibe Mah. İstasyon Cad. A ve B Blok Sütsever Apt. No: 55 A İç Kapı No: 12, Kocasinan / Kayseri, Türkiye
support@tomiframe.com · +90 530 154 93 83
tomiframe.com